Step-by-Step Guide to Wiping Your Trezor Safe 5 (If You Forgot Your PIN)

Hello Trezor fans and self-custody enthusiasts!

After I previously introduced how to reset older models like Trezor Model One and Safe 3, today we're going to look at the top-of-the-line model with a vibrant color touchscreen: the Trezor Safe 5.

The Trezor Safe 5 has been upgraded for ease of use with a color touchscreen, haptic feedback, and a high-level Secure Element chip. However, if you forget your PIN, make a mistake in settings, or want to wipe the device to set up a new wallet from scratch, performing a Factory Reset via Bootloader Mode can be done easily through the touchscreen without needing any application.

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Most Important Warning Before Performing a Factory Reset!

🚨 WARNING: Performing a Factory Reset on Trezor Safe 5 will permanently delete all data from the device, including Seed Phrase, PIN, and Firmware.

If you still have assets in this wallet, you must check and be 100% sure that you have a backup of your Seed Phrase (Recovery Seed) written down. If you wipe the device without a backup Seed Phrase, your crypto assets will not be recoverable!

Steps to Reset Trezor Safe 5 via Bootloader Mode

The Factory Reset process for Trezor Safe 5 can be done directly through the touchscreen, following these 5 steps:

[Step 1] Slide and hold the screen + plug in the USB cable (to enter Bootloader)

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[Step 2] Tap the 3-line icon (☰) in the top right corner of the screen

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[Step 3] Tap to select FACTORY RESET from the menu

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[Step 4] Read the red warning screen → Tap to confirm RESET

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[Step 5] Screen shows "Trezor reset successfully" → Reconnect the cable to use

1. Slide and hold the screen, then plug in the USB cable

Initially, the USB cable will not be connected to your Trezor Safe device. First, slide and hold your finger on the touchscreen while plugging the USB cable into your computer to enter Bootloader Mode.

2. Click the 3-line icon (☰) in the top right corner

Once you are on the BOOTLOADER screen, look at the top right corner of the screen. There will be a 3-line menu icon (☰). Tap this icon with your finger.

3. Select FACTORY RESET

The screen will display system settings options. Tap to select FACTORY RESET.

4. Confirm Reset (tap RESET)

The screen will turn red with a security warning message: "Are you sure you want to factory reset the device? SEED AND FIRMWARE WILL BE ERASED!"

Once you have checked and are confident, tap the white RESET button on the right to confirm wiping the data.

5. Wait for the device to complete the process

When the data wipe is complete, the touchscreen will display an orange message with a checkmark: "Trezor reset successfully - PLEASE RECONNECT THE DEVICE."

Remove the USB cable and plug it back in. Then open the Trezor Suite software to start creating a new wallet or recovering an existing wallet using your Seed Phrase.